Frequently Asked Questions
Everything you need to know about working with Tomtechie. Can't find what you're looking for? Reach out to our team.
General
What IT services does Tomtechie provide?
We offer AI & Generative AI solutions, Salesforce consulting, ERP implementation (Odoo, ERPNext, SAP Business One, Dynamics 365), custom software and mobile app development, cloud & DevOps, cybersecurity, data analytics, process automation, managed IT support and IT staff augmentation.
Do you work with clients outside India?
Yes. We are based in Bengaluru and work with clients worldwide, with working hours that overlap with US, UK, European and APAC time zones.
Will you sign an NDA?
Yes. We are happy to sign an NDA before discussing your project. Full source code ownership is available as an optional add-on at an additional cost.
Pricing & engagement
How do you price projects?
Pricing depends on scope, complexity and timeline. We offer fixed-price projects, dedicated monthly teams, time & material and managed support retainers. After a free discovery call we provide a detailed proposal and quote.
Is the first consultation really free?
Yes. The initial consultation is free and carries no obligation. We use it to understand your goals and recommend the best approach.
Do you provide support after launch?
Yes. We offer post-launch support, maintenance and enhancement retainers so your systems keep improving after go-live.
AI, Salesforce & ERP
How can AI help my business?
Common high-ROI uses include customer support chatbots, AI agents that update your CRM, document processing (invoices, contracts), internal knowledge assistants and sales email automation. We help you identify and validate the right use case first.
Can you implement or fix Salesforce for us?
Yes. We handle new Salesforce implementations, org health checks and clean-ups, custom development (Apex, LWC, Flow), integrations, Agentforce AI and ongoing managed admin support.
Which ERP do you recommend?
It depends on your industry, size and budget. Odoo and ERPNext are excellent for SMEs, SAP Business One suits growing mid-sized firms and Dynamics 365 fits Microsoft-centric businesses. We give an unbiased recommendation after discovery.
Security & infrastructure
How do you keep my data secure?
Security is built into everything we do: encryption, multi-factor authentication, role-based access, secure coding practices and regular penetration testing to find and fix vulnerabilities before they can be exploited.
Do you offer 24/7 technical support?
Yes. We provide around-the-clock monitoring and emergency support for managed infrastructure and cybersecurity clients.
Can you migrate our systems to the cloud?
Absolutely. We specialise in migrations to AWS, Microsoft Azure and Google Cloud, planned in phases to protect your data and minimise downtime.